Guest Services Host – Chambersburg

Guest Services is the connection hub of the church. It is where guests are officially welcomed, where next steps become clear, and where relationships begin to be followed up. This role has the purpose to be a helpful, friendly, and approachable resource for every person who needs direction, assistance, or information.

We believe every person who walks through the doors of Grand Point Church should feel seen, known, loved, and valued. The Guest Services area plays a key role in this experience by helping people find their next step and feel at home from the very first interaction

• Time Commitment: Ideally at least two services per month. Available serving times:
  • Saturday 5:15-7:15PM
  • Sunday: 7:30 AM-9:25AM
  • Sunday: 9:25AM-10:50AM
  • Sunday: 10:50AM-12:30PM

What we do

• Serve behind the Guest Services desk as a welcoming and accessible presence.
• Give full attention and care to every guest who approaches the desk.
• Welcome first-time guests warmly and intentionally
• Provide welcome packets and church information
• Collect Connect Cards for follow-up during the week
• Answer questions about church life, events, and ministries
• Assist with event registrations
• Help people who are not comfortable with technology
• Support both guests and members with practical needs and information
• Arrive 20–25 minutes before service begins and remain in position throughout the service until the next Guest Services Host arrives.
• Stay informed about church events (communion, baptisms, child dedications, Next Step weekends, etc.) in order to answer questions confidently and accurately.
• Remain available and engaged—avoid gathering in groups while serving.

Qualifications

• A genuine love for people and a desire to serve and help in practical ways.
• Familiarity with the church building, ministries, and available resources to guide guests effectively. Don’t worry—you will be trained and fully supported as you serve.

Culture of hospitality

We believe hospitality is not just friendliness; it is making it easy for people to feel at home and take their next step. Every interaction is an opportunity to reflect the heart of Jesus through kindness, clarity, and care.

• We are “takers, not waiters”—we don’t just point people in a direction, we walk with them whenever possible.
• “Is there anything I can help you with this morning?”
• “How long have you been attending GPC?”
• “It’s great to see you back—how was your week?”
• What is hospitality?